subsciption-policy

Overview

Herbana Manufacturing LLC, doing business as Herbana, offers a subscription program that allows customers to receive recurring deliveries of eligible products on a schedule they select. By enrolling in a subscription, you agree to these Subscription Terms and to the automatic recurring charges described below.

Subscriptions are processed and managed through the Herbana customer account portal at herbana.life.

Subscription Discount

Subscription customers receive 15% off the standard one-time purchase price on eligible products, unless a different offer is displayed at the time of enrollment. The subscription discount applies to each qualifying order placed under an active subscription.

Herbana reserves the right to change subscription pricing, discount amounts, or subscription benefits for future orders at any time. Where material changes are made, Herbana will use reasonable efforts to provide advance notice to affected subscribers via email before the change takes effect. Your continued subscription after receiving notice of a change constitutes your acceptance of the updated terms.

Recurring Billing Authorization

By completing your subscription enrollment at checkout, you authorize Herbana to automatically charge your selected payment method at the price and frequency displayed at the time of enrollment, until the subscription is paused, modified, or canceled in accordance with this policy.

Your payment details are stored securely through our payment processor. You are responsible for keeping your billing information, payment method, and shipping address current in your account. If a subscription payment fails, Herbana may retry the charge and may pause or cancel the subscription if payment cannot be successfully completed.

Minimum Order Requirement

A minimum of three subscription orders must be completed and delivered before a subscription may be canceled. This minimum applies per subscription product. Subscriptions may be paused, modified, or skipped at any time regardless of order count, but cancellation is not available until three orders have been fulfilled.

Managing Your Subscription

After the minimum three-order requirement has been met, you may manage your subscription at any time by:

Logging into your account at herbana.life and using the subscription management portal, or
Contacting Herbana customer support at customersupport@herbana.life .

Through your subscription portal, you may:

Skip an upcoming order
Change your delivery frequency
Update your shipping address or payment method
Swap or change subscription products (subject to availability)
Pause your subscription
Cancel your subscription (after three completed orders)

Cancellation Policy

Cancellation requests must be submitted before your next subscription order is processed. Once a subscription order has been processed and is being prepared for shipment, it cannot be canceled. If you no longer want a shipped subscription order, you may return the product in unopened condition in accordance with the Returns & Refunds Policy.

To avoid being charged for an upcoming order, ensure your cancellation or modification request is submitted with sufficient time before your scheduled renewal date. Herbana is not responsible for charges that occur because a cancellation request was not submitted before an order was processed.

Reminder: Forgetting to cancel before your renewal date does not automatically qualify an order for a refund. Please manage your subscription in advance of your scheduled renewal.

Promotional Codes and Discounts

Promotional discount codes and other one-time offers cannot be combined with the subscription discount pricing unless the promotion specifically states that it may be applied to subscription orders. The subscription discount is separate from and cannot be stacked with other promotional codes unless expressly permitted.

Subscription Pricing Changes

Herbana periodically reviews subscription pricing to ensure it reflects the value of our products. Where adjustments are made, Herbana will notify subscribers via email prior to the next charge where reasonably possible. By continuing a subscription after receiving notice of a pricing change, you agree to the updated subscription price.