Introduction
This Privacy Policy describes how Herbana Manufacturing LLC, doing business as Herbana ("Herbana," "we," "us," or "our"), collects, uses, discloses, and protects information about you when you visit our website at herbana.life, make a purchase, manage a subscription, or otherwise interact with us.
By using our website or purchasing our products, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address and shipping address
- Payment information (processed by third-party payment providers — see Section 4)
- Order history and subscription details
- Account login credentials
- Communications you send to us (email, contact form submissions)
Information Collected Automatically
When you visit herbana.life, we automatically collect certain information about your device and browsing activity, including:
- IP address
- Web browser type and version
- Operating system
- Time zone and geographic region
- Pages viewed and products browsed
- Referring website or search terms
- Date and time of your visit
- Clicks, scrolling behavior, and other site interactions
We collect this information using cookies, log files, web beacons, pixels, and similar tracking technologies (described further in Section 6).
2. How We Use Your Information
Herbana uses the information we collect for the following purposes:
- Processing and fulfilling your orders, including arranging shipment and sending order confirmations and tracking information.
- Managing your subscription and sending renewal notifications.
- Providing customer support and responding to your inquiries.
- Verifying your identity and preventing fraud or unauthorized account activity.
- Screening transactions for potential risk or fraud.
- Improving the functionality, content, and user experience of our website.
- Measuring the performance of our marketing and advertising campaigns.
- Sending you marketing emails, SMS messages, or other promotional communications when you have opted in or when permitted by applicable law. You may opt out at any time (see Section 7).
- Complying with applicable legal obligations, court orders, or regulatory requirements.
- Enforcing our Terms & Conditions and other policies.
3. Payment Information
When you make a purchase, payment information (such as credit card or debit card numbers) is processed by third-party payment processors. Herbana does not store your full payment card details on its own servers. Payment information is handled in accordance with the privacy and security practices of our payment processor(s). We encourage you to review their privacy policies for more information.
4. How We Share Your Information
Herbana does not sell your personal information for monetary compensation. We may share your information with third-party service providers who assist us in operating our business, subject to appropriate confidentiality obligations. These providers may include:
- E-commerce and website platform providers (such as Shopify)
- Payment processors and fraud-prevention services
- Shipping carriers and order fulfillment services
- Email and SMS marketing platforms
- Analytics and website performance providers (such as Google Analytics)
- Customer support software providers
- Professional advisers such as attorneys, accountants, and insurers
We may also disclose your information when required by law, in response to a valid legal process (such as a subpoena or court order), to protect the rights or safety of Herbana or others, or in connection with a merger, acquisition, or sale of business assets, in which case the successor entity would be bound by this Privacy Policy or provide you with prior notice.
5. Cookies, Analytics, and Advertising Technologies
We use cookies, pixels, web beacons, and similar technologies to improve your browsing experience, analyze website traffic, and deliver relevant advertising.
Types of Technologies We Use
- Cookies: Small data files placed on your device that help us recognize you across visits and remember your preferences.
- Log files: Server-side records of website activity, including IP addresses, browser types, and page views.
- Pixels and web beacons: Electronic images used to track whether emails are opened and to measure advertising performance.
Managing Cookies
Most web browsers allow you to control cookie settings through your browser preferences. You can choose to block or delete cookies; however, doing so may affect the functionality of our website and your ability to complete purchases.
You may also opt out of interest-based advertising served by certain third-party networks through the following resources:
- Network Advertising Initiative opt-out: optout.networkadvertising.org
- Digital Advertising Alliance opt-out: optout.aboutads.info
- Google Ads Settings: adssettings.google.com
6. Marketing Communications
Email Marketing
If you subscribe to our email list or make a purchase, we may send you promotional emails about Herbana products, offers, and updates. You may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting customersupport@herbana.life.
SMS Marketing
If you opt into SMS marketing, you consent to receive recurring promotional text messages from Herbana. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any Herbana text message. For help, reply HELP or contact customersupport@herbana.life. Opting out of SMS does not affect your ability to make purchases or manage your account.
Consent to receive SMS messages is not a condition of any purchase.
7. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
- Access: Request a copy of the personal information Herbana holds about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete eligible personal information, subject to legal retention obligations.
- Opt-out of marketing: Unsubscribe from marketing emails or SMS at any time.
To exercise any of these rights, please contact us at customersupport@herbana.life. We will respond to eligible requests within a reasonable time and in accordance with applicable law. Please note that we may need to verify your identity before processing a request.
8. Data Retention
Herbana retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to complete transactions, maintain account records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements. Order information and transaction records may be retained for several years to support accounting, tax, and legal purposes, even after you request deletion of your account.
9. Children's Privacy
Our website is not directed to children under the age of 13. Herbana does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information as promptly as possible. If you believe a child under 13 may have provided us with personal information, please contact us at customersupport@herbana.life.
10. Data Security
Herbana uses reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of data transmission over the Internet or electronic storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of your information and are not responsible for unauthorized access that is beyond our reasonable control.
We encourage you to use a strong and unique password for your Herbana account and to contact us immediately if you suspect any unauthorized use of your account.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to herbana.life. We are not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policies of any third-party website you visit.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our information practices, operational updates, or legal and regulatory requirements. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of herbana.life after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: customersupport@herbana.life
- Website: https://www.herbana.life
- Herbana Manufacturing LLC, Attention: Privacy, Dallas, Texas, United States
