refunds-policy

Overview

This Returns & Refunds Policy applies to all purchases made on herbana.life, operated by Herbana Manufacturing LLC, doing business as Herbana, registered in Dallas, Texas. We want you to be satisfied with every Herbana purchase. Please read this policy carefully before requesting a return.

Because Herbana products are dietary supplements and personal-use products, our ability to accept returns is limited to protect the health and safety of all customers.

Return Eligibility Window

Herbana accepts return requests submitted within 30 days of the confirmed delivery date. Return requests submitted after 30 days from the delivery date will not be accepted under any circumstances.

Eligible Products for Return

To be eligible for a return, a product must meet all of the following conditions at the time the return is received by Herbana:

The product is unopened and unused.
The product is in its original, sealed packaging with the safety seal intact and unbroken.
The return was authorized by Herbana before being shipped back.
The return is received by Herbana within a reasonable time after authorization is granted.

Products Not Eligible for Return

The following products and situations are not eligible for a return or refund:

Opened products or products with a broken or removed safety seal.
Partially used products.
Gift cards.
Clearance or final-sale items.
Free promotional products.
Products purchased from Amazon, Walmart, or any third-party retailer. Those purchases must be returned through the retailer where the purchase was made, subject to that retailer's return policy.
Products returned more than 30 days after the confirmed delivery date.

Subscription Orders: Unopened subscription products may be returned under the same 30-day return policy. However, forgetting to cancel or modify a subscription before the renewal date does not automatically qualify an order for a return or refund. Please manage your subscription in advance of your renewal date.

How to Request a Return

To initiate a return, you must follow these steps:

Step 1: Email customersupport@herbana.life within 30 days of your confirmed delivery date. Include your order number, the product(s) you wish to return, and the reason for the return.
Step 2: Wait for a return authorization response from Herbana. Do not ship a product back before receiving authorization. Unauthorized returns may not be accepted or refunded.
Step 3: If authorized, ship the product back in its original, sealed packaging using a trackable shipping method. You are responsible for return shipping costs unless Herbana shipped an incorrect product or the product arrived damaged or defective.
Step 4: Once Herbana receives and inspects the returned product, we will process your refund if the return meets eligibility requirements.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the return is due to an error by Herbana, such as shipping an incorrect product, or a product that arrived damaged or defective. In those cases, Herbana will provide a prepaid return shipping label or reimburse reasonable return shipping costs.

Original shipping charges and any express-shipping charges are non-refundable in all circumstances.

Refunds

Once Herbana receives and inspects a returned product and confirms it meets the eligibility requirements, we will process a refund. Please allow approximately 5–10 business days for the refund to appear in your account after processing, depending on your bank or payment provider.

Approved refunds will be issued to the original payment method used at the time of purchase. Store credit may be offered as an alternative if the customer agrees.

Herbana reserves the right to deny a refund if the returned product does not meet the eligibility requirements described in this policy.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact customersupport@herbana.life within 7 days of delivery. Provide your order number, a description of the issue, and photographs of the product, packaging, and shipping label. Herbana will review your claim and arrange for a replacement or refund as appropriate.

Products Purchased from Third-Party Retailers

If you purchased a Herbana product from Amazon, Walmart, or any other third-party retailer, you must contact that retailer directly to initiate a return or request a refund. Herbana cannot process returns or refunds for purchases made through third-party platforms.